FREMONT, CA: The telecom industry is transforming rapidly, with rising consumer demands, massive investments of business leaders. To keep pace, telecoms are looking for new ways to drive operational efficiency, increase equipment uptime, and deliver better service. Zinier, a leading provider of intelligent field service automation, introduced Intelligent Service Automation and Control (ISAC), an AI-driven platform enabling field service organizations to operate more efficiently. ISAC aids organizations optimize every aspect of their field service operations through its machine learning and analytics capabilities resulting in the highest levels of automation driven outcomes.
Zinier’s ISAC platform utilizes machine learning to analyze data and provide real-time insights that drive productivity and enables customers to integrate automation into each step of the field service delivery chain. By comparing a constant flow of field data with historical trends, ISAC can recommend the best course of action at any given time. And with a flexible, open architecture, customers can easily apply AI to specific use cases, whether it’s scanning a closeout package for anomalies or recommending a stock transfer by predicting parts required for a work order and an individual technician’s parts on-hand.
The flexible, configurable platform, real-time AI recommendations, and seamless integration are significant features of ISAC. With ISAC as the basis, field service organizations can quickly build AI solutions for them. All that organizations need to do is determine the scope, criteria, and threshold for AI recommendations and ISAC will take it from there.
Field service organizations are looking for ways to drive efficiency as the volume and complexity of field service requests continue to rise. Technology trends such as 5G in telecom and an increase in the number of IoT connected devices are creating a flood of data streams, forcing organizations to shift from manual methods of collecting and analyzing data. Zinier is such an intelligent field service automation platform that helps organizations work smarter, faster, and more efficiently.