The remote guidance system has opened the door for various similar implementations and several new enhancements to its methodology to support the new normal of virtual organization and delivery.
FREMONT, CA: The COVID-19 pandemic has had a significant impact on how businesses function across all industries. The lockdown procedures and social distancing normas have transformed the way customers approach stores. These extraordinary times have increased the pressure on businesses and solution providers to address the issues posed by the pandemic. Despite these treacherous conditions, a leading provider of enhanced SaaS solutions to the utility industry, VertexOne, has managed to navigate this challenging period to identify the best interests of its employees and clients and meet them efficiently.
“Times have been tough for many across the country, both personally and professionally,” said VertexOne CEO, Andrew Jornod. “The trials that all have been faced with in the first half of this year cannot be taken lightly. As an industry leader, resilience and innovation is in our blood, built upon our breadth of experience and industry expertise.” The company has demonstrated resilience and leadership qualities in tandem with several strategic initiatives that have resulted in making a landmark year for the company, its employees, and 200+ utility clients.
In 2020 alone, VertexOne has proven its ability to support and guide a utility staff using 100 percent remote CIS go-live for Pinellas County Utilities (PCU), Florida. The remote guidance system has opened the door for various similar implementations and several new enhancements to its methodology to support the new normal of virtual organization and delivery. The company has also maintained its zero failed implementations and added 21 successful launches of the WaterSmart platform for utilities across 15 states.
VertexOne also welcomed 17 additional utilities to its community of clients. The company sustained its pursuit of innovation with the introduction of a product and platform enhancement package, including the launch and development of MeterSmart, GasSmart, and ElectricSmart as well as expanded multilingual capabilities, weather insights, and deepened integration services.
“As we continue to move through the remainder of 2020, VertexOne is proud to be able to support customers across gas, electric and water with their utility technology goals, and serve as a model of success for others in our industry,” said Jornod. “We’re confident that, alongside our employees and clients, we will emerge from this stronger, having learned numerous valuable lessons in scaling, supporting and strengthening our business when it is most critical.”