0
Utility
About UsConferencePartner With Us
  • Infrastructure
    Compliance
    Gas Control
    Grid
    Transmission and Distribution
  • Field Operations
    Utilities Field Service
    Utility Locating and Mapping
    Wastewater Treatment
  • Utility Intelligence
    Utilities AI
    Utilities Asset Management
    Utilities Billing
  • Leadership Perspectives
  • Innovation Insights
  • Research
  • News
  • Magazines
  • CXO Awards
THANK YOU FOR SUBSCRIBING

Weekly Brief

loading

Key Trends in Field Service Workforce Management in Utilities

Utility companies today are realizing the value of technological capabilities in field service workforce management. 

By

Utilities Tech Outlook | Thursday, September 17, 2020

Utility companies today are realizing the value of technological capabilities in field service workforce management.

FREMONT, CA: The most valuable asset in today’s increasingly service-oriented business is infrastructure and providing the services and workforce to deliver it. Maximizing the capabilities of the field service workforce with adequate use of infrastructure should be at the heart of business operations. Utility companies, as other service-oriented industries, find reviewing and adjusting workflows to run the business efficiently, and firms are relying on workforce management solutions. Workforce management started with the aim of attaining efficiency and reducing costs have now opened doors for various innovations. Here is a list of a few key themes emerging in field service workforce management.

Emergency Response Systems

Stay ahead of the industry with exclusive feature stories on the top companies, expert insights and the latest news delivered straight to your inbox. Subscribe today.

In the face of emergencies, the responsibility of restoring normalcy falls on the shoulders of in-field technicians in the utility sector. Their quick response is essential to ensure that bare minimum normalcy is restored as quickly as possible. Hence, it is imperative that the workforce management systems of utilities be optimized to handle all kinds of emergency responses. Keeping a workforce pool of emergency response workers is one measure utilities can employ to handle the flood of job requests in the event of a natural disaster.

Predictive Maintenance

Being a field worker in the utility sector is a high-pressure job, as there is overwork. Therefore, it is crucial to ensure that the workforce is more proactive than reactive. If challenging workforce management issues are identified before they create pressing issues, it can save a lot of cost and effort for both the organization and customers. To be proactive, many utility companies today are employing predictive maintenance and are improving efficiency, thereby delivering better service to customers.

Cloud-Based Systems

The importance of cloud-based systems is a trend that is being seen consistently in utility field service. Cloud-based storage of field equipment and other assets may be the ideal solution for utilities to manage field service operations better. Commercial cloud-based services will also enable utilities to solve many problems related to their daily affairs in a faster, more efficient, and cost-effective manner.

Digitalizing Filed Technicians

Over the years, utility field service professionals and customers have grown to appreciate the advantages of digital technologies. Field technicians outfitted with smartphones and other smart devices like wearables are better armed to deal with their client’s issues, and this leads to lesser costs for clients and utility companies.

See also: Top Workforce Management Solution Companies

More in News

Benefits Of Solar With Battery Energy Storage.

For most businesses, the final measure of success is profitability. Companies need to carefully manage their expenses while keeping their prices attractive to their customers to achieve optimal profit goals. It's a cautious balancing act that requires a high degree of business expertise. One of the crucial factors that impact the profitability of a business is operational expenses — expenses in carrying out an organisation’s day-to-day activities. The most considerable overhead expense for many companies is their electric utility bill. This isn't going to change. Energy is getting more expensive every year! Offset your uprising operational expenses with commercial solar battery storage Energy costs will not lower; they have already started going up. On top of that, businesses face higher payroll costs and extra expenses. It's time to seek ways to offset and take control of these uprising operation costs. Does your business face the following issues? • Rising electricity bills: The utility companies have modified their most expensive hours from day to evening. This means that electricity costs more between 4 pm and 9 pm, which can also be the engaged time for many businesses. The electric solutions utility cost can increase as much as 10% yearly. ‍ • Rising payroll expenses: For many businesses that hire minimum wage employees, staffing costs will nearly double, and for few, it already has had an adverse effect. Profit margins will keep on eroding. ‍ To be cost-efficient, businesses need to look for a solution that helps them lower their operational costs to maintain level prices for their customers. Battery energy storage system to save money. If your business embeds commercial solar without solar battery storage, the extra energy you produce is gone to the grid. Solar modules generate the most energy during sunny daylight hours, usually between 11 am and 3 pm. The problem is that many businesses consume more energy during evening hours. Using solar battery storage, you can store the excess energy you produce during the day and employ it in the evening when energy expenses are higher. It can also be stored, credited, and utilized during the summer months when air conditioning usage and the summer cost are highest. Here's precisely how solar energy storage works: 1. Energy production: Your commercial solar produces energy during the day, sometimes as much as 12 hours, with peak production between 11 am and 3 pm. 2. Battery charging: Extra energy generation that's not used by the business during the day is used to charge the solar batteries. 3. Bank extra power on the grid: After the batteries have been fully charged, excess energy is diverted, recorded, and stored in the utility grid for later utilization by your business. 4. Battery use: In the evenings, after the solar generation subsides, and when energy consumption and utility costs are high, you will exploit the energy you stored before in your batteries. 5. Take from the grid: Since the batteries are timely used, you can begin to use any extra power you banked before from the utility grid. 6. Energy cost savings: By using solar and battery storage, you can save more money on your electric bill each month and have more control over current and future cost increases. Check Out This:  Data Integration Solution   ...Read more

Unfolding the Broader Insights about Solar Energy

By adding value to the non-renewable energy paradigm, solar technology powers industries with carbon-free heat. Not limiting its offerings to the field of electricity, solar energy is now making strides in the industrial area. Serving various industries such as fuel, chemical, manufacturing, mining, power plants, and the like, innovative solar energy optimization technique has tremendously transformed the legacy use cases of this form of energy. Heat being the primary input for the industries, the global economic situation finds steam and thermal resource generation challenging. This is where solar energy comes into the frame. Solar energy  has seen the latest photovoltaic (PV) innovation explosion. Industries are highly relying on photovoltaic energy panels for thermal resources. Meeting the ever-growing industry demand this advanced thermal solution has considered being cost-effective and efficient. By capturing sunlight, the panels intensify the energy of the sun to generate heat and further, with the help of a condenser, they produce massive volumes of steam. In this way, PV-based solutions overtake traditional fossil fuel resources. GlassPoint Solar’s potential application is another significant development in the arena of solar technology. This application model works by allowing the sunlight to boil the water resources and generate heat and steam.   Energy Tech Solution Companies:  Advantech ,  Centric Energy Systems ,  Contemporary Energy Solutions Emerging solar technologies are capable of readily producing steam and heat at huge rates to help the industrial processes. Reducing harmful gas and chemical emissions, cutting time and costs, and scaling up production, high-tech industrial solar utility opportunities contribute to industrial process optimization. Analysts and technologists recommend increased usage of non-renewable energy sources, and in this context, solar energy seems to be the perfect solution. Many surveys state that due to many deployments and installations of renewable energy-based production units, multiple global coal and other plants are shut down. Hence, there is a drastic move toward adopting trending solar energy technologies.   Check this out:  Top Energy Tech Solution Companies ...Read more

Utilities Waste Management: A Path to Sustainability

Utility waste management helps reduce the risk of disease outbreaks and keeps communities cleaner and healthier. Utility waste management is essential for ensuring cleanliness, sustainability, and health in communities around the world. As civilizations grow and urbanize, waste generation increases, making efficient waste management and disposal more important than ever. Waste management entails collecting and disposing of trash while also combining recycling, composting, and treatment methods that reduce environmental effects. Effective utility waste management is crucial in modern civilization because it protects the environment, improves public health, conserves resources, and provides economic benefits. Utility waste management is essential for its role in protecting the environment. Improper waste disposal can devastate ecosystems, land, air, and water. During that time, they break down into microplastics that can enter food chains and water supplies, posing significant ecological risks. The improper disposal of hazardous materials—such as chemicals, batteries, and electronics—can lead to soil and water contamination. Toxins from the materials can leach into the ground and waterways, disrupting ecosystems and potentially entering drinking water supplies. Improper waste disposal can result in harmful air pollution. Burning waste in open areas or incineration facilities without adequate controls can release toxic substances, such as dioxins and particulate matter, into the atmosphere, affecting air quality and respiratory health. Waste management is crucial in resource conservation through recycling and composting programs. Many commonly thrown-away materials—such as plastics, metals, glass, and paper—can be recycled and reintroduced into the production cycle. Recycling metals reduces the need for mining, an energy-intensive and polluting process. The practices contribute to a more sustainable use of resources and minimize waste's environmental footprint. Effective utility waste management can offer significant economic benefits. The recycling industry creates jobs in sorting, processing, and selling recyclable materials. Sometimes, selling recycled materials can generate revenue for local governments and waste management companies. Investing in waste management infrastructure, such as modern landfills, recycling facilities, and waste-to-energy plants, can create long-term economic benefits. Utilities waste management plays an essential role in climate change mitigation. Waste management systems help reduce methane emissions by diverting organic waste to composting facilities and reducing reliance on landfills. Waste-to-energy technologies capture the energy stored in waste and convert it into electricity or heat, providing a cleaner alternative to fossil fuels. They also reduce carbon emissions and support the global transition to renewable energy sources. Utility waste management is critical beyond simply collecting and disposing of trash. It is vital for protecting the environment, safeguarding public health, conserving resources, and promoting economic sustainability. ...Read more

Satellite Imagery for Water Resource Management

Water is one of the vital element for sustaining life on the planet. Despite the abundant presence, fresh water is available in minimal quantity. Due to the growing population in environmentally sensitive areas the world’s new water supply is critically stressed. Water management acts as a solution, but it requires diverse, accurate data promptly. Collection of data by conventional means may prove unfruitful, costly and resource intensive. But today firms are leveraging earth observation technologies such as satellite-based monitoring. This method is proven to be very useful covering large and remote areas with systematic, repetitive data captures. Achieving water security and increased resilience to hydrological extremes needs a sound understanding of water resources dynamics. This knowledge can only be based on data and observations, and it is the foundation for managing water optimally and efficiently in economic and social terms, as well as with regard for environmental impacts and downstream users. Satellite remote sensing is increasingly being used as a complementary source of information. Satellite‐based sensors are now capable of making direct and indirect measurements of nearly all components of the hydrological cycle including precipitation, evaporation, lake and river levels, surface water, soil moisture, snow, and total water storage. Satellite remote sensing also represents a critical source of information in regions with limited networks and where information on hydrologic conditions is not accessible. Landsat satellites and SPOT satellites are used for water-related applications, but the introduction of Synthetic Aperture Radar (SAR) based satellites have revolutionized the work in water mapping and management. Accurate Digital Elevation Models (DEM) are being developed to assist in determining water flows and flooding potential. NASA is conducting an exciting water management experiment named GRACE (Gravity Recovery and Climate Experiment), a pair of satellites which collects data to determine the surface mass, total water storage and derived variables. Satellite remote sensing plays a crucial role in water resources management with current and future advances promising to transform the field and support sustainable development even more in years to come. Few Water Management Companies:  Clean Water Technology , SAYA Life , Wiseconn ...Read more

I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

Utilities Tech Outlook
Follow on LinkedIn

About

  • Home
  • About Us
  • Partner With Us

Stay Connected

  • Subscribe
  • Newsletter
  • Sitemap

Contact Us

  • editor@utilitiestechoutlook.com
  • sales@utilitiestechoutlook.com
  • marketing@utilitiestechoutlook.com

Legal

  • Editorial Policy
  • Privacy Policy
  • Terms of Use

© 2026 Utilities Tech Outlook. All rights reserved.

This content is copyright protected

However, if you would like to share the information in this article, you may use the link below:

www.utilitiestechoutlook.com/news/key-trends-in-field-service-workforce-management-in-utilities--nwid-621.html