Effective municipal water billing software must be versatile and future-proof.
Fremont, CA: Water facilities are essential parts of every society. They have a tremendous influence on the environmental, social, and overall economic health of any individuals, families, companies, and sectors they serve.
There are now around 168,000 public water systems functioning in the United States, with the vast majority being publicly owned and operated by a regional govt. agency or water district council. Municipalities rely on safe, clean water, yet the day-to-day management of a public water system may get complicated.
Effective municipal water billing software must be versatile and future-proof. Water utilities and their clients can benefit from an easy-to-use customer information system. The following functionalities must be in the system:
A gateway for self-service
An easy-to-use self-service site that provides consumers with speedier assistance would minimize customer support professionals' burden and spend more time addressing complicated problems. In addition, such a function can assist consumers in promptly resolving problems, resulting in increased satisfaction and fewer inbound calls to water utility contact centers.
Individualized customer experiences
Every account holder should have a personalized experience using municipal water billing software. When consumers call the call center, personnel may immediately access their data to acquire insights into either current outages or previous difficulties.
It reduces client irritation by eliminating the need to repeat themselves or check their information many times, saving time for both them and the professionals. It also enables support agents to give recommendations to customers depending on their current earnings, location, financial challenges, and other factors.
Advanced metering infrastructure (AMI) is a component of municipal water billing software that allows utilities to assess consumer consumption remotely, stop or restart service, detect unlawful tampering, diagnose and isolate faults, and more. It has several advantages, including:
More precise consumption statistics mean fewer billing concerns.
Lower labor expenses.
Faster dispatch of repair teams in the event of outages, disturbances, or service difficulties.
Faster restoration of service when disruptions occur.
Automated warnings and status update to keep the utility, field staff, and consumers informed.