IoT can actively contribute to improving field service by digitizing manual tasks and increasing the speed of operations.
FREMONT, CA: Internet of things (IoT) has continuously transformed the industries across verticals. With further advancements in technology and the increased interconnectedness, the service sector can gain immensely from technology. Field service is one such aspect of the service industry that will experience massive IoT-driven transformations. For instance, field technicians can stay connected with their devices and headquarters in real-time through their mobile devices, thereby transforming the conventional way of responding to the service requests.
Despite living in a digital age, it is not uncommon to see a number of field technicians using paper, pen, and fax to take notes and readings. Alternatively, the incorporation of IoT devices will enable the technicians to make digital notes, thereby making the system more transparent. Digital notes will also eliminate the errors that are often associated with the manual note-making
process. With an increase in the connectivity of cars, devices, and appliances, such firms are increasingly utilizing IoT devices for the above cause.
The increased adoption of IoT capability in the field service industry has built interoperability across devices, platforms, and applications, evolving the roles of functions of the technician in the field. Utility firms are also using field service management (FSM) software to address many of the challenges present in the field service operations. IoT plays a key role in combination with FSM software to simplify many of the demanding issues in the field service sector. FSM software needs to communicate with the system as well as the instruments and devices present on site. IoT devices bridge the above gap by providing FSM software with essential data.
IoT capability in field services can significantly enhance reporting in case of an incident. Conventionally, it used to take several weeks for a field service technician to file a report. However, technicians can use IoT devices to reduce the time to a matter of a few days. This capability will also mean that operations will flow quickly to clients.