ACSI is a national economic predictor of customer perceptions of the quality of products and services offered to American consumers, and its syndicated results are measured separately and without endorsement.
FREMONT, CA: Allconnect, a leader in sales, marketing and digital solutions for utility companies, secured a customer satisfaction score of 86 in 2020 as measured by the American Customer Satisfaction Index (ACSI). Allconnect's scores secured the highest rank among companies publicly measured by the ACSI for the last three years, from 2018-2020.
ACSI is a national economic predictor of customer perceptions of the quality of products and services offered to American consumers, and its syndicated results are measured separately and without endorsement. Allconnect's score of 86, based on about 130,000 surveys, ranks above brands traditionally considered as leaders in customer service, including Chick-Fil-A, Apple Phones, Trader Joe's, Costco, Nordstrom, Amazon and Google.
Allconnect, a Red Ventures company, collaborates with utilities around the country to help people connect their homes and save time and money. The company simplifies life's most important decisions through personalized conversations, content, and seamless digital experiences. To remain ahead of the rapidly evolving market, utilities can use Allconnect's multichannel platform to combine new audiences and customer engagement capabilities with existing properties.
"Over the last three years, and in 2020 especially, we've seen the home become the center of everyone's life. Now more than ever consumers are looking to their utility to guide them through making smarter, cleaner and healthier decisions," stated Allconnect Executive Vice President Kim Shumway. "Helping people discover, decide, and connect is at the center of everything we do to make that happen. It's truly an honor."