Simplifying utility payments with the help of technology gives utilities an opportunity to improve customer experience.
FREMONT, CA: Paying utility bills on time can mean a lot for running the household smoothly and avoiding the risk of losing services. To help prevent shutoffs, utility companies are tasked with billing their customers timely and actionably. Here are five ways utilities can simplify billing and streamline payments for their customers.
Notifying When Bill is Due
Paper bills are still undeniably popular. But customers are increasingly looking for e-reminders that can either be used in conjunction with or as a replacement for paper bills. E-bills, email reminders, and text messages can put utility bills right at customers’ fingertips, encouraging them to make their payments as soon as they know their balances are due.
Offering an Electronic Bill Payment Solutions
Technology has streamlined customer interaction with businesses, and now they are increasingly looking for convenience when it comes to paying their utility bills. An electronic bill payment solution can offer a consistent, easy-to-navigate bill payment experience across all digital channels, from PCs to mobile devices. It can also give customers the ability to create user accounts that provide access to more robust features.
Giving Multiple Payment Options
Simplifying payments means giving customers an option to pay their utility bills with different payment methods. While some customers might prefer dropping a check in the mail, others might want transactions using their bank account or use a debit card. Some even want the convenience of using a credit card. A utility must offer multiple payment methods that suit customer needs.
Offering Continuity of Service
Uninterrupted service is crucial for utility customers. A utility must give its customers the flexibility to pay portions of their bills on a recurring basis to help them better manage their finances. Automatic payments can also be a feasible option for customers, allowing them to set up their payment preferences with the peace of mind that the payments will be made automatically, without the risk of service interruption.