Conservice
Partners For Advanced Utility Management Support

Steve ZoBell, Chief Product and Technology Officer (CPTO) As the U.S.’s largest utility management and billing company servicing more than 4 million units, Conservice manages utilities, recovers expenses, and aggregates usage data for the properties their clients oversee, including stand-alone buildings, multifamily complexes, commercial properties, military, and student housing communities.

Conservice is a prime enabler of the ultimate dream of every property owner—a residential or commercial property well-equipped with fully functioning, cost-effective, and energy-efficient utility systems. Property owners usually face a tough time when it comes to analyzing their properties’ utility usage and environmental impact, often lacking access to accurate utility data and advanced analytics. As a result, they find themselves losing money on erroneous billings and outdated, energy-inefficient utility systems.

Conservice provides much-needed support to property owners, operators, and managers by providing data and analytics on utility usage for their properties, enabling them to keep a tab on their utility expenses. It also empowers them to plan, develop, implement, and track effective sustainability programs that cover energy efficiency, water conservation, and waste and carbon reduction. Conservice, whose name stands for “conservation services,” minimizes energy consumption and brings efficiency to utility management, ensuring reduced carbon emissions and supporting eco-friendly buildings. “We source accurate and up-to-date data, analyze it, and present it in a simplified manner to help our customers understand the status of their properties from a utility standpoint,” says Steve ZoBell, chief product and technology officer at Conservice.

Specialists from Utility Billing to the Boardroom

The tagline “the utility experts” defines Conservice. Their enterprise is dedicated solely to managing utilities, distinguishing itself from other companies that offer utility management as an add-on service. Conservice also trains its teams to be comprehensive utility experts, making them capable of supporting clients with every possible aspect of their utility management, from paying bills to negotiating with utility providers.

What further sets Conservice apart is its broad, all-encompassing view from the bill to the boardroom, all under one roof. Their breadth of services includes everything from understanding invoicing issues at a granular level and ensuring accuracy in utility billing all the way to empowering property owners to summarize and explain their investment portfolio to investors. This strategy enables Conservice to present their plans for improving efficiency, determining the capital expenditure (capex), and their goals of driving profits and sustainability in the properties they help manage. This allows stakeholders to formulate a clear plan for growing their businesses, with an eye on building robust sustainability strategies for reducing the environmental impact of their assets.

The One-Stop Shop for Utility Data

Conservice collects relevant, near real-time data on electricity, natural gas, water, and waste directly from utility providers.

Their proprietary software captures and refines the data and makes it available for clients to analyze through an intuitive dashboard and easy-to-understand reports. Conservice also follows a strict internal verification process to ensure high data accuracy.

Analyzing the data, Conservice ensures the owners are able to reap the benefits of all available opportunities to reclaim a significant portion of their expenses in running the utilities in their properties. It gives owners month-on-month and year-on-year statistics on the energy consumption of the acquired buildings and communities.

If Conservice detects any billing discrepancies, they approach the building owner or directly consult with the utility provider to resolve the issue in a cost-optimized manner.

Case in point, Conservice recently discovered a significant surge in water and energy consumption in one property over a particular month by tracking and mapping its utility data. The reason for the sudden spike in usage? A car wash was run by a tenant for a fundraiser event organized on the property which the owner was unaware of. Conservice, with its data and analytics, helped the client understand the situation and become aware of ways to reduce water usage and drive savings.

Conservice’s refined utility data and advanced analytics also allows property owners to benchmark and compare the utility stats of their properties against that of other properties in similar climate zones. This capability enables them to keep track of the energy consumption levels of their buildings. Furthermore, it helps real estate owners plan and allocate their future investments in property acquisition better to ensure greater returns with environmental considerations in mind. Altogether, this helps Conservice gain a comprehensive view of the status of the properties they manage in terms of energy efficiency and sustainability.

Delivering Enhanced Utility Experiences

A deep commitment to delivering a streamlined experience to property owners propels Conservice. For instance, Conservice recently uncovered multiple errors in the utility bills of a client’s properties. When corrected, it resulted in savings of nearly $20,000 across their property portfolio. Conservice’s team of utility management experts went the extra mile to resolve the discrepancies in billing and ensured the client received the due amounts in their accounts.

Conservice’s commitment to serving clients indeed goes a long way. They consider the inputs, ideas, and suggestions of clients, investigate upcoming utility market trends, and incorporate those insights into their analytics solutions, anticipating client needs for upcoming years. “We want to make sure that our clients have the best experience ever with their utilities,” says ZoBell.

Champions of Sustainable Energy Consumption

Conservice enables property owners to identify which buildings are energy-inefficient and more expensive to maintain, so that their clients can take remedial measures to install sustainable utility systems.

We want to make sure that our clients have the best experience ever with their utilities

A shining example is Conservice addressing the challenges faced by a real estate firm looking to install solar for green energy generation in its properties. They needed the right interval meter data on energy consumption across their different communities. Conservice sourced the data and provided analytics to help the firm plan their solar installments in specific locations in the communities to drive value for the residents and ensure profitability.

In another instance, a real estate company was seeking ideal areas for capex investments to ensure sustainability in their properties and compliance with ESG regulations. They sought Conservice’s help to provide detailed and precise utility data at the property level. With Conservice’s collected data and analytics, the client was able to determine the right avenues for implementing their sustainable investment. They also used the reports to enable their investment committee to understand the overall long-term climate risk outlook, which is helpful in planning future investments from the company’s standpoint.

These and numerous other accomplishments prove that Conservice is at the forefront of delivering unmatched efficiencies in utility management. This is the result of a single-minded focus that enables Conservice to offer a high level of expertise from both a service and technology standpoint. Conservice is the ideal partner for providing the best utility management support to meet the cost and sustainability needs of real estate owners.