Utilities must leverage field service software to achieve greater heights of process automation and service optimization.
FREMONT, CA: Field service forms an essential aspect of the utility industry. The aging infrastructure, rising costs, retiring workforce, and strict regulatory requirements are all pointing towards the need for effective maintenance strategies. Field workers are responsible for core operations like establishing new connections, laying out basic infrastructure, sorting disconnections, and ensuring regular maintenance. This is where field service software can make a difference.
With the proliferation of technology, stakeholders, ranging from top management to service users and even support staff, expect live updates. GPS-enabled field management software can be delivered to the various stakeholders via intuitive mobile apps for such live tracking features. For instance, the customer’s app will offer the explicit location of the technician and provide the customers with accurate ETA.
The essence of advanced analytics capability is benefitting the utilities significantly. The emergence of technologies like machine learning (ML), the internet of things (IoT), and artificial intelligence (AI) are enabling the field personnel to equip themselves with better analytics that simplifies various aspects of maintenance, from repairs to prevention. For instance, IoT unlocks valuable insights for the technicians. Connected sensors on towers, vehicles, machinery, tanks, and other equipment constantly monitor the performance of the asset and trigger alerts in case of any deviation from normalcy.
Modern field service software is usually integrated with various core enterprise systems. This setup automates various key tasks while delivering all-around benefits for the utility firms. Equipment laced with IoT sensors generates alerts in the form of tickets automatically in case of the equipment's deviation from normal behavior.
Field service software is an essential addition in the field personnel's toolkit. The software automates various aspects of maintenance and offers the workforce with actionable insights.