Technology and an ever-increasing need for interoperability are constantly shaping the utility workforce management.
FREMONT, CA: Workforce management is a crucial aspect of any industry. When it comes to utilities, workforce management becomes even more important due to the sheer number of people and enterprises that are dependent on it. The advancements in technologies and data science are pushing the utilities to function as an interconnected system leveraging multiple points of communication. Here are the key trends that are propelling transformations in workforce management.
Interoperability and Collaboration
Conventionally, utilities have focused largely on optimizing their service schedules. While this necessity was driven by the high-volume and volatile demands for mission-critical assets, modern utility firms must focus on collaboration and communication. The advancements of existing technologies and the emergence of new ones will make it crucial for the utilities to connect and leverage various resources to improve their real-time decision-making capabilities.
Utilities are continuously focusing on integrating their current as well as future workforce management systems with other systems like Enterprise Asset Management and Asset Performance Management, Project Management, and Mobile GIS. The integration of this system will enable the field workers with clear insights and information, thereby enhancing a worker's decision-making capability and, ultimately, overall productivity.
Once the services and resources are integrated, the next step would be to induce a platform that can oversee various resources and device interoperability. Some utilities have dozens of applications to address the cause. Each app addresses a specific type of work. However, utilities need to have a single platform that can encompass multiple views and enable the utilities to manage the entire system holistically.
With the advancement in technology, utilities are eyeing to transit towards an interconnected system that will streamline operations as well as improve workforce management capabilities.